You may return unopened items sold and fulfilled by Maltese SuperStore within 14 days of delivery for a full refund minus shipping and return shipping charges. Items that are opened or returned more than 14 days after delivery will not be entitled to a refund. You should expect to receive your refund within four weeks of returning, in most cases you will receive a refund more quickly. We'll notify you via e-mail of your refund once we've received and processed the returned item. If you need to return an item, our online Support Center will guide you through the returns process and provide you with an RMA# (Return Merchandise Authorization Number) that must be included with the return in order to process your refund. If you do not agree or fully understand our return policy, we ask that you do not purchase from our store.

If you see an error message stating that your credit card is invalid, this has most likely happened for one of the following reasons:
1. You have incorrectly entered your credit card number.
2. You have incorrectly entered your CVV code.
3. You have incorrectly entered your expiration date.
4. You have used a cancelled credit card to place your order.
5. Your card is restricted to point-of-sale transactions only (sales where your card is physically scanned).

Please double-check your credit card and/or with your bank to ensure that none of these problems have occurred. If you realize that you've made a mistake, simply return to the payment option page and enter in the correct information. Continue checking out as normal.

If you're still encountering problems, please contact us. However, at NO point should you ever e-mail us your full credit card number. Your e-mail does not have the same security features in place as the website. If you wish to reference a specific credit card that you already have on file with us, please reference by the order number.

If you believe that you have provided us with an incorrect CVV code or expiration date you may send us that corrected information via e-mail referencing by the order number.

If you believe that your card was declined due to insufficient funds, but now have those funds available, you may ask that we attempt to charge your credit card again.

If you believe that your card is restricted to point-of-sale transactions, you must either contact your bank about removing such restrictions, provide us with a different credit card, or choose a new payment method.

This is due to the internal process we must maintain to properly track your order through the system. Once an order number is assigned you may use it for all future references to that purchase.